Detailed Course Descriptions
How to Assess, Select, Coach and Retain Emotionally Intelligent People
Course Description
This workshop provides effective techniques to increase your ability to attract, select, coach and keep top people critical for a company's success. If you want to build a flexible and fast company where people love to work you have to know how to hire and keep great talent. Unfortunately, a poor hire can cost a company a great deal of money and cause undue distress for everyone involved. Psychological testing for employment screening can help predict a candidates' success on the job.
Hiring the wrong person not only leads to higher turnover and recruiting costs, but also causes stress and disruption in your existing work team. Traditional interviewing focuses primarily on technical skills and work experience without giving adequate consideration to culture specific competencies needed for success on the job. The key is to identify the competencies that determine success in your organization and develop an effective interview process that can identify candidates who match your organization's values and criteria for success.
Great companies and managers start with optimistic and committed people whose values and competencies fit the workplace culture. Keeping great people involves creating a healthy work environment where people can use all their knowledge, creativity, and skills. Believe it or not hiring the right people can be enjoyable and fun. You will learn an innovative method of interviewing, hiring and retaining people based on a candidate's technical and emotional intelligence competencies. Psychological testing for employment screening and 360- feedback performance appraisals will be covered.
Who Should Attend
This hands-on seminar is designed for hiring managers, HR managers, leaders, and other professionals interested in improving their interviewing and selection skills. Powerful exercises, group discussions, and skill-building opportunities will be part of the learning process.
What You Will Learn
- How to stay focused and conscious and remain in control
- How to perform a competency-based job analysis
- How to gather job-related data from candidate
- How to create a job description that targets past accomplishments
- How to write job-specific technical and emotional intelligence interview questions based on candidates past behavior
- How to incorporate valid, reliable and job-related pre-employment tests
- How to identify job-specific emotional intelligence competencies
- How to coach new hires for professional and career development
- How to conduct a retention audit
- How to recognize employees
- How to emphasize career planning
- How to plan for succession
- How to implement a retention plan
How You Will Benefit
- Attract talent through innovative sourcing methods
- Determine requisite competencies before the interview
- Practice interviewing techniques to develop your skills as an interviewer
- Prepare emotional-intelligence based and technical skills questions
- Utilize pre-employment and employment testing
- Select candidates who fit the corporate culture
- Review position descriptions to determine behaviors critical for success
- Create performance-based interview questions to ascertain core skill competencies
- Pose questions in a way that will reveal prior work behaviors
- Stay within important legal guidelines for performance-based interviewing
- Retain employees through leadership
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High Performance Leadership... Developing emotionally intelligent star performers
Course Description
Companies from a wide cross-section of industries will benefit by sending their best and brightest to this instrumented assessment-based high-content and interactive workshop. A unique feature of this program is that leaders will take assessments focused on leadership and emotional intelligence competencies.
Faced with the challenges of an unpredictable business environment, companies realize the importance of developing change resilient and strengths-focused leaders. This workshop provides a powerful researched-based learning experience that provides a solid road map to help organizations create values-based leaders.
Leadership is about developing star performers who implement strategy and drive results. Resonant leaders develop critical Emotional Intelligence competencies such as self-management and empathy skills that drive much of work and performance. The essential characteristics and values are elucidated that enable one person to influence others.
Leaders learn best by taking action and practicing with real-world business challenges. A value-added feature of the program, invites participants to further enhance their learning by engaging in one-on-one Executive Management Coaching sessions.
Who Should Attend
Managers and leaders who want to positively impact their organization's culture, and drive business results by developing interpersonal and emotional intelligence competence.
What You Will Learn
- How to understand your leadership characteristics
- How to understand the power and inventiveness of emotionally competent leadership.
- How to be aware of your own emotions and to use them constructively
- Create a work culture where emotional honesty and emotional energy are accepted
- How to leverage your strengths and talents
- How to flexibly adopt different styles of leadership
- How to develop confidence and trust to improve performance of valued team players
- How to influence and persuade people to reach strategic goals
- How to become more learning agile
- How to deal constructively with conflict
- How to inspire confidence and optimism and motivate employees
- How to create a compelling vision based on mutually shared values
- How to communicate with people in a profound way that maximizes their potential
- How to assess and select the best people that are a great fit with the company's culture
- How to practice the skills of appreciative inquiry
- How to develop a succession planning program
How You Will Benefit
- Gain a honest and accurate awareness of yourself
- Self-manage your emotions and behaviors for your benefit and that of your team
- Create a positive influence on the emotions and motivation of others
- Develop collaborative, emotionally intelligent teams
- Create a work culture based on integrity and respect
- Increase resilience and productivity in times of dynamic change
- Build a winning team
- Create a vision and mission for a compelling future
- Launch proactive strategies for effectively coping with workplace pressures
- Create customers for life
- Live an emotionally balanced life
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Leading Organizational Change
Course Description
Organizational change has become commonplace. Mergers, takeovers, layoffs, deregulation, downsizing, re-engineering, new technology, and increased competition are facts of modern business life. Managers and leaders are challenged to improve performance under chaotic and confusing conditions. Work associates may be confused, resistant, and demoralized when job security, company loyalty and steady career development and advancement are no longer inevitable as rewards for performance Company leaders can learn how to create a motivated, committed and productive work force under these difficult conditions.
Changing organizations need pacesetters who are guided by a clear vision of the future and how future change will positively affect the company, as well as its employees and customers.
This workshop provides managers with the essential skills they need to announce change, cope with resistance and support and lead their teams through the transition process and inspire them to achieve optimal performance.
Our change management system will help you increase productivity, improve communications and teamwork, retain top performers, and reduce turnover, health problems, and accident and disability claims.
Who Should Attend
Executives, managers, and team leaders responsible for change initiatives
What You Will Learn
- A conceptual overview of the process of change
- The forces that create the need for change
- Stages of change and the transition process
- The four skills of change mastery:
- accepting the challenge
- taking control
- negotiating commitment
- support networks
- How to announce change
- Effective strategies for dealing with resistance
- How to lead teams successfully through transition
- Motivational techniques that inspire high performance
How You Will Benefit
- Explore what the future workplace will be like
- Lead organizational culture change
- Understand and manage people through change
- Provide visionary leadership
- Deal with individual and team resistance
- Become a change master
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Realizing the Potential of Change: An Individual Model
Course Description
Change today happens rapidly. No longer are there short periods of change, followed by long plateaus of stability. Most of our lives today are a continual, unrelenting series of changes, with little time for self-renewal. Keeping you energized, optimistic and inspired in the face of change demands specific skills. You need to learn how to learn and how to respond quickly and flexibly to new demands. These skills are called change mastery.
Each individual employee must realize the potential benefits change can bring, so that your company can prosper and stay competitive.
Realizing the Potential of Change empowers employees to take personal responsibility for the implementation of change. The program provides people with the conceptual framework they need to understand the change process and the new directions of their work. Powerful skills are taught which enable these workers to develop a positive attitude so that they can cope with change during turbulent times.
Who Should Attend
Managers and employees who want to learn more about managing personal change.
What You Will Learn
- The forces that create change
- The four phases of transition: Denial, Resistance, Exploration, and Commitment
- Effective ways to navigate through transition
- How to move beyond resistance to change
- Cognitive and emotional intelligence responses to change
- Four key skills to increase your change hardiness (commitment, challenge, control, and connection)
- Change Resiliency
- Learn how to accept challenge and take control of the future
- The importance of support to make change easier
- Strategies to enhance personal power
- Methods to renegotiate new roles and challenges during change
- Cognitive approaches to build and maintain a positive attitude toward change.
- Active approaches to discover new sources of energy and new possibilities.
How You Will Benefit
- Self assessment - understand how change affects you
- Move beyond your resistance to change
- Move through transition periods more easily
- Develop a support system
- Enhance your personal power
- Improve self-management skills
- Create change hardiness
- Renegotiate new roles and challenges during change
- Build and maintain positive attitudes towards change
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